Built this page using more than 10 AWS services for just a static website. See Github for service diagram.
Infrastructure is managed with Terraform (IaC), and deployments are automated via GitHub Actions CI/CD, triggered on pull request merges to main branch. Cypress handles testing for HTML/CSS integrity and URL liveness.
Browse the code in my GitHub Repo, or learn about the challenge itself on the Cloud Resume Challenge website.
- Performed EKS cluster version upgrades, supported development teams with AWS requests, and maintained CI/CD pipelines, cloud infrastructure, and monitoring.
- Supported several development teams with AWS guidance, CI/CD methods, and cloud infrastructure maintenance and monitoring.
- Worked daily with YAML, Terraform, Bash scripting, and AWS cloud services.
- Led an initiative to improve a critical batch application, reducing nightly processing time by over 75%.
- Partnered with business stakeholders and developers to build out vendor and internally developed software systems.
- Troubleshot issues in data and application layers, identified root causes, and coordinated team efforts to resolve and deploy fixes efficiently.
- Consulted on a large initiative to onboard new partner vendors, driving loyalty program features and improved member value.
- Led requirements gathering and development backlog management, maintaining and prioritizing development requests.
- Collaborated closely with the Product Manager to guide small enhancements and support development teams, with daily use of Jira, dashboards, and leadership reporting tools.
- Served as primary analyst on a project implementing an automated service appointment reminder system, reducing labor costs and increasing revenue by over $3MM annually.
- Served as one of the lead Application Analysts troubleshooting issues with a newly custom-built Salesforce-based service tracking system used by over 1,600 global stores, working closely with engineers and the business to drive and report on success metrics.
- Transitioned into a Software Engineer role upon project completion, recognized by leadership as a strong technical contributor and problem solver.
- Monitored and analyzed data to resolve day-to-day technical problems using toolsets like Kibana, Grafana, and other log analysis tools, including raw Apache web server and Linux system logs.
- Directly supported the development team by triaging and prioritizing incoming work requests and break-fix issues, coordinating what needed to be resolved by developers. Embedded within a scrum team as the primary contact for development intake across the organization.
- Served as first contact for troubleshooting most applications in the company ecosystem, escalating findings to the development team with recommendations for resolution.
- Supported hundreds of systems across over 40 applications, troubleshooting performance and data issues.
- Helped build a new support team through interviewing and assessing technical aptitude, then trained and mentored team members in Linux, databases, APIs, and ticketing systems.
- Graduated with Honors | July 2012
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